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خلاصہ
A highly driven Telecommunication Engineer seeking a position to contribute exceptional Network/System monitoring & troubleshooting , Information Technology, Applications development and technical support expertise for the progress of a leading multinational organization.
تجربہ
Chat support executive
Project # 1: foodpanda International
Dates: October 2020 to October 2022
Job Description:
To provide live chat support to international foodpanda customers of Malaysia, Singapore, Hongkong, Philipine and Thailand. Providing information to customers regrading order status, handling live and post delivery order issues and also provide refunds to eligible customers. Listen to all sort of customer queries and answer it on the live chat to provide best resolution to customer and gain good customer satifaction survery to meet the overall client project requirements.
Project # 2 : Talabat International
Dates: Novermber 2020 to May 2024
Job Description
To provide live chat support to international Talabat customers of UAE, Kuwait, Bahrain, Qatar, Oman and Jordan. Calling the Vendors and riders to speedup the order delivery and resolve live and post delivery order related issues. Calling the customers on request and resolve relevant issues. Meet overall client project requirement by getting Maximum CSAT surveys, good quality score and Average handling time which leads to providing best services to a reputable order delivery Brand in gulf countries.
IT Engineer
Maintainence of office computers and printers. Networking of office pc’s. Installation of windows, softwares and antivirus. Backup of important data.
Customer Service Representative
Providing services to international clients regarding personal compensation in a car accident.
Floor Supervisor
• To provide technical support to Ptcl Broadband customers by registering complains, online troubleshooting and to provide modem settings so that there Issues are re-solved quickly and in a professional way
• Configurations of all type of modems and wifi routers including Zte (White & Blue), Huawei( Hg510a, Hg510, KW5815), Shiro, Zyxel, Tenda (W150D,D830R) and Sa-gemcom.
• Evdo Wireless broadband settings
• As a Floor Supervisor manage team members and listen their queries.
• Coaching and post shift meetings with team members regarding performance issues.
• Listen to hyper customers, escalate their issues, Coordination with Floor Manager and other senior management to resolve customer issue on priority basis.
Internship in switching department
System Administrator
Checking emails, coordination with international buyers and exporters. Maintainence of office computers, hardware and software trobleshooting.
Cisco certified network associate (CCNA)
Working on live routers and switches.